Frequently Asked Questions

Q: How long will my PPI claim take?

A: This depends on the initial response from the lender and the complexity of the case. Many cases can be settled within 8-10 weeks although sometimes it may take longer than this.

Q: Can I claim back PPI for loan accounts that are now closed?

A: Yes, you can claim back PPI even if you have already paid off the loan or you have cancelled the policy.

Q: How does the whole process work?

A: All we require are some basic contact details from you via our claim form to enable us to progress your case. Once we have contacted you to discuss your claim, we will then send you a claims pack in the post which will enable us to handle the whole claim on your behalf.

Q: How much do you charge for this service?
A: We charge a flat fee of 25% (plus VAT) of any cash amount we obtain on your behalf. There are no upfront fees to pay and nothing to pay if the claim is
unsuccessful for whatever reason.